06-29-2012 03:02 PM - edited 09-13-2012 10:54 AM
I've notice a lot of iPhones having issue with the initial activation.
Here are some of the things you can try. These steps have worked 2 out of 3 times for me.
- - If the iphone is tuck on searching. Make sure you are within Virgin's Mobile coverage
- - Then do a "Reset Network Settings" (Settings>General>Reset>Reset Network Settings) and wait for the phone to reboot.
- - If you are still stuck on searching. Perform a full master reset of the iphone to go through the automatic activation process again during the initial setup wizard. (Settings>General>Reset>Erase All Content and settings)
- - After the phone is up and running again. perform a "Data Profile update"
How to Update the Data Profile
From the home screen, tap Phone.
On the keypad, dial ##873283#, then tap Call.
The handset will search for profile updates and install them.
When finished, tap OK.
If you are still having issues, perform a "Reset Network Settings" after the full master reset (Settings>General>Reset>Reset Network Settings), then allow the phone to restart and re apply the "Data Profile" update.
At this point if you still have no success, you can contact Virgin Mobile to ensure the account has been setup properly.
If this is a ported number from a different carrier, there could be a up to 72 hr porting provisioning period. Call Virgin Mobile to check the status on the porting process.
Virgin Mobile will also give you a script saying to wait a 2 hour period for the proper provisioning of the line.
You may have to repeat the steps above on the iphone periodically in order get the phone activated.
| HTC Nexus One / Rooted w/ CyanogenMod 7 |
| Apple iPhone 4 16gb / iOS 5 |
07-13-2012 02:01 PM
Some cases you have to connect phone to a good WiFi network around for completing activation if doesnt receive data conection signal from Virigin Mobile. If store doesnt have WiFi could be problem, depend on customer if wants to finish activation at home with WiFi, It worked couples times for me.