01-09-2013 11:52 AM - last edited on 02-18-2013 12:37 PM by Laura
So, I was doing some research and could not find any information on this, so this is a first. I had to call ZTE to get this information, for those wondering, if you lock yourself out of your device do a reset following these steps:
- Power off the handset.
- Remove the battery.
- Reinsert the battery but do not power the device back on.
- Hold the Volume Down, Camera, and the Power key until the Android and exclamation point appear.
- Using the Volume Down key, scroll down and highlight wipe data/factory reset.
- Press the Camera key.
- Using the Volume Down key, scroll to Yes -- delete all user data.
- Press the Camera key.
- The device will now reset.
- When complete, with reboot system now highlighted, press the Camera key.
- The handset will restart.
01-14-2013 05:31 PM
Jake, This post works.
I say this because another website offers these steps:
You can reset your ZTE device's password after power on: input *983*987# in emergency dial-up pad. Select Erase everything. It will restore factory settings and your personal data will be erased.
Turn off your ZTE Cricket Groove. Press Volume UP + POWER ON.
All data will be deleted!
and those steps will not work.
Please use Jake's steps and you will be working in not time!
02-08-2013 05:33 PM
For my most recent call, customer had to hit menu key once android and ! point appeared in order to get menu.
We also needed to use the camera key to select instead of the power key.
02-18-2013 12:40 PM - edited 02-18-2013 12:40 PM
I have touched base with ZTE and confirmed that you use the Volume Down + Power + Camera keys to get to the recovery menu, and that you use the Camera key to select recovery options. I have updated the original post accordingly.
Hector and Mark's posts are good steps to keep in mind if the standard walkthrough listed above is giving you trouble. Sometimes when phones are experiencing a software glitch you may have to play around with external keys to get the correct menu options.
03-29-2013 03:04 PM
It would go to the Android and the exclamation mark, but wouldn't go farther than that.
We did a soft reset, then tried the instructions in the first post again. Then when it went to the Android and the exclamation mark we pressed Menu and the Android Recovery screen popped up and we were able to scroll to the wipe data/factory reset menu and complete the rest of the reset.
05-26-2013 03:57 PM
The right steps are:
1. Volume UP, camera and power keys together until Android System Recovery screen appears
2. Volume down to highlight wipe data/factory reset
3. Use POWER button to Select
4. Reboot system now use POWER to select
I confirmed these steps which were successfull in unlocking the device.
08-05-2013 08:13 AM
I helped a different customer today and the Camera button didn't work, but the Power button did work.
We were able to reset her phone, go to the home screen, and navigate in the browser. This might not work in every instance, but it worked for us.